What is Technology Insurance and Tech E&O?
Technology companies carry a mix of risks that standard business policies were not built for: a software bug or a missed deadline that costs a client money, a data breach, or a claim over the content on your platform.
Technology errors and omissions (tech E&O) is designed for exactly this, and for tech, software, SaaS, and IT-services firms it is usually the core policy. At its center is professional liability, which responds when a client alleges the technology product or service you delivered failed, was late, or caused them financial harm.
Modern tech E&O forms combine that with cyber, and often media liability, in a single policy, because technology companies face all three at once.
What it covers.
Technology E&O (professional liability): claims that your software, product, or service failed to perform, contained an error, or caused a client a financial loss, including the cost of defending those claims even when the allegation is groundless. General liability specifically excludes your professional services, so this is the coverage that fills that gap. - Cyber: first-party and third-party cyber coverage (breach response, ransomware and extortion, business interruption, funds-transfer fraud, and privacy and network-security liability). See the Cyber Liability page for the full picture. - Media and multimedia liability: content-based claims such as defamation, infringement, or invasion of privacy arising from your website, platform, or the content you host or publish, which a general liability policy’s advertising-injury coverage largely leaves out. See the Media Liability page.
Who needs it.
Software developers and SaaS companies, IT consultants and managed service providers, web and app developers, data hosting and analytics firms, hardware and device makers, and technology startups. Clients and investors increasingly require it by contract, and a certificate of tech E&O is often a condition of signing.
California context.
California is a national technology hub, and contracts here frequently require tech E&O at specified limits before work begins. Coverage is usually written on a claims-made basis, so the retroactive date and continuity of coverage matter; we help you avoid gaps when you change policies.
How we help.
We look at what your company actually builds and delivers, help you set limits and a retroactive date that fit your contracts and exposure, coordinate the E&O, cyber, and media pieces so they do not leave gaps between them, issue the certificates your clients ask for, and advocate for you at claim time. Coverage is governed by the policy form.
FAQ
Is tech E&O the same as cyber insurance?
Not quite. Cyber covers data and security events; tech E&O adds professional liability for the technology you deliver. Modern tech E&O policies usually combine both, plus media liability.
Do I need tech E&O if I already have general liability?
Usually yes. General liability excludes your professional services, which is the main risk a technology company faces.
My clients are asking for a certificate before we start. Can you help?
Yes. We can put the coverage in place and issue the certificate with the limits your contract requires
