Often yes, and on some losses it has to. Where the customer carries comprehensive or collision, their own policy can respond to damage to their vehicle, and under a direct excess basis it is expected to go first. Three things push a loss back onto the customer whatever basis you bought. Garagekeepers is written by peril, so a shop that took specified causes of loss without collision has nothing for a test-drive accident. Theft by your own employee is excluded. Personal belongings inside the car are excluded or sublimited. Worth knowing before you tell a customer you are covered.

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